Could you please pass on some good feedback to Premiere Healthcare regarding the assessment visit. What should have been a standard seating assessment turned out to be quite a confrontational assessment and a difficult situation due to family dynamics. Michael acted professionally throughout the visit, providing good advice to enable us to continue with the assessment to find a solution and suitable seating.
Mr Armstrong-Sly – West Midlands OT
This is an email to say thank you to Nicola and the Team for the brilliant customer service carried out today. We had a new resident arriving and it was essential she had the appropriate bed and equipment for her needs. Through your speedy service she will now be comfortable at The Coombs. Thank you for your prompt service, it was appreciated.
Carolyn Kilburn, Nursing Home Administrator
On the recommendation of the professionals who care for my mother, we recently contacted Premiere Healthcare regarding buying a more supportive chair. I have been so impressed with the service given by Christina, in administration, and Charlotte, who came to Mum's Nursing Home with samples and to measure for her requirements. They have been patient, kind and professional. Within a week the Hydro Tilt chair was delivered by the engineer. Mum is very pleased with her new chair. She looks so comfortable, with her body and head being supported. The need for handling between bed, chair and wheelchair is reduced and, with Mum in her new chair, we can wheel her straight out of the room for a change of scene.
Customer
We can’t thank Dan enough for leaving the chair and sling with us at the time of assessment, as Annie has been up and out of bed every day since. This has made a massive difference to her quality of life. Annie’s family have said it has been the best Christmas ever!
Mr Dodd, Home Manager