INSTALLATION, SERVICING, MAINTENANCE, BREAKDOWNS

Keep healthcare equipment up and running

Totally bespoke packages to suit your budget

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Expert care for a huge range of specialist equipment

We’ve been servicing healthcare equipment for hospitals, care homes, hospices and private homes for over 80 years. We’ve seen almost every kind of malfunction, and have fixed, maintained, serviced and installed just about every kind of specialist equipment brand there is. Our experience is renowned and why we’re a well-respected provider of healthcare equipment servicing in the industry.

  • Overhead Tracking
  • Stair Lifts
  • Vertical Lifts
  • Mobility Equipment
  • LOLER Equipment (hoists, stand aids and slings)
  • Profiling Beds
  • Specialist Seating
  • Showing & Toileting Equipment
  • Pressure Area Care

Servicing

Tailor-made contracts to fit your needs

We understand that quality of life can be directly linked to the healthcare equipment a person uses. Which is why we believe in making servicing that equipment as easy and affordable as possible. We’ll build a servicing contract around your needs, rather than an off-the-shelf solution , whether you’re a multi-bed care home or a private individual. We also use one contract for all the healthcare equipment we service – making it a lot easier for you to manage.

Servicing

Reliable, trustworthy service engineers

Our service engineers are liked and trusted by hundreds of clients. They’re highly-skilled and fully-trained (including in dementia awareness), have an unrivalled level of product knowledge, and are always up-to-date with the latest industry directives and manufacturer guidelines. They drive fully-stocked vans to repair on-site with minimum disruption or can provide you with a replacement if they can’t fix your equipment, where possible.

24/7 repair line and service

All our healthcare equipment servicing comes with dedicated over-the-phone support. So if your equipment breaks down, you have someone to turn to 24 hours a day, 7 days a week. When you call, you’ll speak to a knowledgeable and experienced member of the team – not an automated voice – who’ll run a full diagnostic to ensure things get fixed as quickly as possible. Avoiding unnecessary call-out charges.

I contacted Premiere as I required some assistance with both access and thresholds within my house for my wife who has MS. Michael McHugh came to see us. Not only did we find him to be most knowledgeable providing us with excellent advice on equipment and how to best assist with our issue’s, he was also an exceedingly pleasant and polite young man. I would highly recommend Premiere for both the quality of the service and the polite professional attitude of the staff.
Graham Plimmer, Private Customer
Thank you Annabell for all your support in helping identify suitable equipment for my client's complex needs. The slings and shower chair arrived and I completed my assessment visit today. We assessed him in the Cressy shower sling first and positioned him into the shower chair adapting it accordingly to meet his postural needs. For the first time in months he had a shower, it was a very special moment for him, the carers and for us to see such a great outcome. The opportunity to shower has had a huge impact on his quality of life. We will assess with the other sling when his wheelchair arrives, hopefully the outcome will be just as good.
Pembrokeshire OT
This is an email to say thank you to Nicola and the Team for the brilliant customer service carried out today. We had a new resident arriving and it was essential she had the appropriate bed and equipment for her needs. Through your speedy service she will now be comfortable at The Coombs. Thank you for your prompt service, it was appreciated.
Carolyn Kilburn, Nursing Home Administrator
I would like to say thank you so much for organising dads chair so quickly. I got a bit emotional when he was wheeled out of his room for the first time. He found the chair very comfortable and the gentleman that delivered the chair was very helpful. He actually had his lunch at the table with the rest of the residents today! Many thanks again - you have made my dads last Christmas one to remember.
Inger Southorn, Private Customer