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All Finance Sales Deliveries
  • Finance
    • How can I pay?

      We accept payment by:

      • MasterCard/Visa
      • Cheque Payable to “Premiere Healthcare Limited”
      • Bank transfer Lloyds Bank, Cheltenham; Account Number: 00475707 Sort Code: 30-91-87 and include quote number as payment reference
    • Am I eligible for VAT relief on my purchase ?

      This is defined by HM Revenue and Customs (HMRC). They state:

      What HMRC means by ‘chronically sick or disabled’

      For VAT purposes, you’re chronically sick or disabled if you have a:

      • physical or mental impairment which has a long term and substantial adverse effect on your ability to carry out everyday activities
      • condition that the medical profession treats as a chronic sickness (that’s a long term health condition)

      For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled.

      You do not need HMRC’s permission to declare that you’re disabled or chronically sick and our advisers cannot tell you if you’re disabled or chronically sick.

      If you’re not sure if your condition means you’re chronically sick or disabled you may wish to consult your doctor or other medical adviser.

      What HMRC mean by ‘personal or domestic use’

      This means that the goods are made available specifically for the use of an individual disabled person.

      The following are not ‘personal’ or ‘domestic’ uses and are not VAT-free:

      • goods used for business purposes
      • goods supplied to or for an in-patient or out-patient of a hospital or to or for a resident of a nursing or care home where the goods are for use in the care or treatment provided in the hospital or nursing or care home
    • Will you refund my rental charges if I decide to buy the chair at a later date?

      Unfortunately not – carrying a comprehensive range of equipment, allowing us to deliver equipment at short notice comes at a significant cost to us and like all businesses we need to cover our costs. In addition, there are specific costs we incur for rental transactions e.g. rental order processing / periodic renewals, delivery, equipment maintenance and decontaminaton.

  • Sales
    • How long will it take for a chair to be delivered?

      We hold a range of stock at our head office which is available for quick delivery, this includes the Hydrotilt, Hydroflex, Legacy and Duo Chairs (to our bundle specifications), lead times will vary throughout our range depending on specification from 4 – 8 weeks.

    • If I rent a chair does that go towards the price if I buy it?

      No but when renting a chair the benefits include; being able to try something for an extended period before making decision to purchase, the equipment can be returned to Premiere Healthcare when no longer needed rather than having to consider what do with that item, free replacements in the event of a fault.

    • What is the benefit of buying a riser recliner from Premiere over a showroom company?

      Working with an experienced assessor who has access to a range of solutions from a range of manufacturers, assessment can be conducted in the comfort of your own home, we will be in your area regularly should you need any after sales support, we have a team of experts at the end of the phone 5 days a week for any after sales questions, we have a team of engineers, our assessors are experienced at linking in with your healthcare professional such as OT or Physio if requested.

    • Do your chairs have integrated pressure relief?

      Yes, the best solution for the individual is carefully considered as part of the assessment, all our chairs come with integral pressure relief throughout, options range from memory foam through to alternating air.

  • Deliveries
    • How are deliveries made?

      You will be telephoned on the afternoon before we plan to deliver and given an indication as to whether delivery will be made in the morning or afternoon.

    • Will you take the old chair away?

      We won’t take your old chair away; if you own the chair we recommend using your local council bulky waste collection service; if the NHS or social services provided the chair you will need to contact your local equipment store – their number should be on the equipment.

    • How can I prepare for my delivery?

      Please make sure the access to the room is clear of trip hazards and that a space has been cleared in the room into which we are delivering. If you are having an electric chair then please make sure there is a spare socket near to where the chair will be placed.

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