Complaints and Feedback

We want to hear from you!

Premiere Healthcare is an independent company working with the very best specialist equipment suppliers. Premiere Healthcare has built its business around its customers.

We aim to provide our products and services to a high level of excellence and welcome feedback on how you think we are doing.


If you are happy with the service you received


If you have suggestions about how we might improve


If you are not satisfied with the service you received


At Premiere Healthcare we are interested in your views about how we deliver our services.

  • How well do you think our services meet your needs?
  • Did we take the time to understand your product or service request? Was our response all it could have been?
  • Were we polite, professional and efficient?

As well as distributing a complete range of healthcare products we also offer other services including servicing, installation, rentals and decontamination.


  • If you have been impressed with the service we have provided.
  • If you have any suggestions for improvements
  • If you are dissatisfied with our service

Phone: 0345 521 1819

Fax: 01684 297831


Post: Premiere Healthcare, Unit18/19 Highfield Business Park, Deerhurst, Gloucester, GL19 4BP

We will take your views seriously and use your feedback to develop and improve the quality of our customer services.


If you wish to make a complaint about a product or service which we have delivered or the way in which it was delivered please follow our complaints procedure below:

Our complaints procedure has TWO stages:

Stage 1

Phone us on 0345 521 1819 and one of our Service Delivery Experts will record the nature of your complaint and delivery note/invoice number if applicable. Your complaint will be acknowledged by phone within 2 working days. Your contact at Premiere Healthcare will aim to reach an amicable resolution with you in a collaborative, co-operative spirit.

Stage 2

If such a resolution is not possible and you feel your complaint has not been satisfactorily resolved please write to our Director, Jessica Fairhurst at the address as detailed above.

Please detail your name, nature of the complaint and delivery note/invoice number if applicable.

You should do this within one month of the action that gave rise to your complaint and we will endeavour to acknowledge your complaint within 5 working days and seek to reach an amicable resolution with you in a collaborative, co-operative spirit. Jessica will write to you with her conclusions and any proposed course of action. We aim to resolve all disputes in a maximum of 28 days, often sooner.

If you feel the complaints procedure disadvantages you in anyway – if for example providing written information is difficult for you, the Directors will seek to make appropriate alternative arrangements. The principles on which our complaints procedure is based are:

  • Open access to the procedure
  • Informal resolution of complaints where possible
  • Positive reaction by the Directors in response to justified complaints
  • Impartial review of all complaints