Complaints and Feedback

We want to hear from you!

Premiere Healthcare is an independent company working with the very best specialist equipment suppliers. Premiere Healthcare has built its business around its customers.

We aim to provide our products and services to a high level of excellence and welcome feedback on how you think we are doing.

COMMENDATIONS

If you are happy with the service you received

RECOMMENDATIONS

If you have suggestions about how we might improve

COMPLAINTS

If you are not satisfied with the service you received

YOUR VIEW OF US

At Premiere Healthcare we are interested in your views about how we deliver our services.

  • How well do you think our services meet your needs?
  • Did we take the time to understand your product or service request? Was our response all it could have been?
  • Were we polite, professional and efficient?

As well as distributing a complete range of healthcare products we also offer other services including servicing, installation, rentals and decontamination.

PLEASE CONTACT US ON THE DETAILS BELOW:

  • If you have been impressed with the service we have provided.
  • If you have any suggestions for improvements
  • If you are dissatisfied with our service

Phone: 0345 521 1819

Fax: 01684 297831

Email: office@premiere-healthcare.co.uk

Post: Premiere Healthcare, Unit18/19 Highfield Business Park, Deerhurst, Gloucester, GL19 4BP

We will take your views seriously and use your feedback to develop and improve the quality of our customer services.

COMPLAINTS PROCEDURE

If you wish to make a complaint about a product or service which we have delivered or the way in which it was delivered please follow our complaints procedure below:

Our complaints procedure has THREE stages

Stage 1

Phone us on 0345 521 1819 and one of our Customer Champions will record the nature of your complaint and delivery note/invoice number if applicable. Your complaint will be acknowledged by phone within 2 working days. Your contact at Premiere Healthcare will aim to reach an amicable resolution with you in a collaborative, co-operative spirit.

Stage 2

If such a resolution is not possible and you feel your complaint has not been satisfactorily resolved please write to our Director, Jessica Fairhurst at the address as detailed above.

Please detail your name, nature of the complaint and delivery note/invoice number if applicable.

You should do this within one month of the action that gave rise to your complaint and we will endeavour to acknowledge your complaint within 5 working days and seek to reach an amicable resolution with you in a collaborative, co-operative spirit. Jessica will write to you with her conclusions and any proposed course of action. We aim to resolve all disputes in a maximum of 28 days, often sooner.

Stage 3

If you are not satisfied with Jessica’s response, your complaint can be investigated further by the BHTA.

You can contact them using the details below:

BHTA
New Loom House, Suite 4.06
101 Back Church Lane
London
E1 1LUI

T 020 7702 2141
F 020 7680 4048
E complaints@bhta.com

W http://www.bhta.net/

If you feel the complaints procedure disadvantages you in anyway – if for example providing written information is difficult for you, the Directors will seek to make appropriate alternative arrangements. The principles on which our complaints procedure is based are:

  • Open access to the procedure
  • Informal resolution of complaints where possible
  • Positive reaction by the Directors in response to justified complaints
  • Impartial review of all complaints