Once you have made the decision to search for specialist seating, we know that finding the perfect solution for you can feel daunting. That is why our friendly and knowledgeable team are here to guide you every step of the way.
From your very first contact with our customer support team to receiving your new equipment, our latest series of blogs aims to demystify the whole process. Today, we explore how to get in touch with the team and answer your questions about all things assessments.
How can I get in touch with the team?
Depending on what you are looking for, our dedicated experts may suggest that you would benefit from an in-house or virtual assessment.
Why do I need an assessment?
Assessments can be held in-person or virtually with our expert sales assessors. Whichever format you prefer, these sessions are vital to help us determine the solution to best suit your needs.
During home visits, our sales assessor will bring with them multiple options from our varied selection of specialist seating. First things first, we will establish if you find the product comfortable and that it matches with all your requirements, as well as your environment. It is also an opportunity for us to demonstrate the product so you or your carers feel confident with how to operate it.
Incorrect equipment would not only be a waste of your funds, but could even worsen a health condition, so it’s important we get it right first time.
How quickly can I get an assessment?
Our team understand that when you need assistance within your home, it is often needed as soon as possible. We aim to provide an assessment as quickly as you need, within 1-2 weeks from the initial request. For urgent cases we hold emergency slots meaning that you will be seen more quickly if required.
How long does an assessment take?
How long you should allow for your assessment will depend on how many options our experts suggest. Generally, this can vary from 1 to 2 hours.
Are the team covid-secure?
All assessors are tripled vaccinated, and all do lateral flow tests each day. Full PPE is provided to all assessors.
Why should I buy from a distributor and not direct from the manufacturer?
From our expert team, who always strive to go the extra mile for our customers, to our geography and wide variety of choice, there are many reasons to choose Premiere Healthcare. We operate within a 100-mile radius from our headquarters in Tewkesbury, providing support across the South West, South Wales, M4 Corridor and the Midlands.
When searching for your seating solution, we strive to make the process as quick and easy as possible. In one visit, our team can demonstrate chairs from multiple manufacturers, saving you time.
We also offer benefits you will not receive anywhere else, such as expert aftercare, our own team of engineers, rental options and a comprehensive decontamination service. In recent times, where supply issues have arisen, we can also be flexible with our offering according to availability in a way that manufacturers cannot.
By working with multiple suppliers, we are proud to be able to offer more choice to our customers. Our unparalleled offering means we are poised to find the perfect seating solution for you, wherever you need extra support.
To speak to one of our customer champions, please call 0345 521 1819 or email firstname.lastname@example.org